Ecommerce Customer Support Specialist

2 days ago


Thrissur, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000
Customer Service Role Overview">

As a dedicated customer service professional, you will be the primary point of contact for customers. This role involves responding to customer inquiries promptly and professionally via various communication channels.

The key responsibilities include managing and resolving issues related to lost packages, damaged products, and incorrect orders. Additionally, you will process and manage customer orders on our e-commerce website platform, handling returns, exchanges, and refunds efficiently.

You will act as the main point of contact for shipping vendors, working with them to track down and resolve delivery issues promptly. Proactively identifying and resolving potential issues before they escalate is crucial in ensuring a smooth and hassle-free customer experience.

Maintaining clear, concise, and empathetic communication with customers at all times is essential in this role.

Required Skills and Qualifications:">
  • Bachelor's degree
  • 1-2 years of experience in ecommerce operations
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to work independently and as part of a team
  • Fluent in written and spoken English


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