
Agent Service Representative
2 days ago
We are seeking a highly skilled Agent Support professional to join our team.
Job Summary:
As an Agent Support, you will be responsible for providing exceptional customer service and resolving issues in a timely manner. You will work closely with customers to understand their concerns and provide solutions that meet their needs.
Main Responsibilities:
- Respond to customer support queries via phone, email, or chat
- Diagnose and resolve complex issues using standard operating procedures (SOP) documents
- Provide root cause assessments using existing knowledge bases
- Track and monitor issue resolution progress using available tools and platforms
Key Skills:
- Excellent communication skills (verbal and written)
- Typing skills with a minimum speed of 60-80 words per minute (WPM)
- Troubleshooting experience and analytical skills for breaking down complex issues
- Knowledge of ticketing tools and ITIL principles
Bonus Points:
- 6+ months of experience in infrastructure, storage, and service desk roles
- Hands-on experience with Google products and Google Workspace Administrator certification
About the Role:
This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service. If you have a strong work ethic and are looking for a challenging role, please apply today
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