Client Service Expertise Representative

20 hours ago


Kozhikode, Kerala, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Client Service Expertise Representative

 

We are seeking a highly skilled and knowledgeable Client Service Expertise Representative to play a key role in delivering exceptional service to our clients.

 

The ideal candidate will have strong technical knowledge and expertise, as well as excellent communication and interpersonal skills. They will be responsible for providing technical support and guidance to clients, identifying and resolving issues, and collaborating with internal teams to deliver seamless client experiences.

 

The successful candidate will possess a degree in Engineering, Computer Science, Information Technology, or a related technical field, along with at least 2 years of experience in client services, technical support, or business operations. They will also have a strong understanding of technical systems and tools, including CRM platforms, databases, and software solutions.

 

The Client Service Expertise Representative will be expected to analyze client data to identify trends and opportunities for process improvements, develop and implement business operations processes and workflows that enhance efficiency and client satisfaction, and manage client relationships through clear communication, timely issue resolution, and continuous improvement.

 

This is a challenging yet rewarding role that requires a unique blend of technical expertise, business acumen, and excellent communication skills. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply.

 

  • Key Responsibilities:
  • Provide exceptional technical support and guidance to clients
  • Identify and resolve technical issues in a timely and professional manner
  • Analyze client data to identify trends and opportunities for process improvements
  • Develop and implement business operations processes and workflows that enhance efficiency and client satisfaction
  • Manage client relationships through clear communication, timely issue resolution, and continuous improvement

 

Requirements:
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field
  • At least 2 years of experience in client services, technical support, or business operations
  • Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions)
  • Excellent verbal and written communication skills
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction
  • Experience working with cross-functional teams and managing client relationships

 

This is an exciting opportunity to join our team and contribute to the delivery of exceptional client service. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

 

Apply now and take the first step towards a rewarding and challenging career as a Client Service Expertise Representative



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