
Operations Team Manager
2 days ago
Job Overview
We are seeking a seasoned Team Leader to spearhead our daily operations, overseeing the international voice process. The successful candidate will be responsible for leading a team of voice agents, driving performance, and ensuring alignment with established targets.
The role requires strong leadership skills, operational acumen, and the ability to motivate and coach team members. Key responsibilities include:
- Team Leadership
- Lead and manage a high-performing team of voice agents.
- Monitor and analyze team metrics, providing actionable insights and coaching feedback.
- Operations Oversight
- Oversee smooth day-to-day operations of the voice process, including escalations and issue resolution.
- Develop and implement strategies to improve team efficiency and productivity.
- Training and Development
- Collaborate in onboarding and training new team members, fostering knowledge sharing and growth.
- Organize regular skill development sessions and process refresher courses.
- Reporting and Analysis
- Track and report key performance indicators (KPIs) for the team.
- Conduct data analysis to identify trends, areas for improvement, and opportunities for growth.
- Client and Stakeholder Communication
- Engage with international clients and internal stakeholders, providing updates, feedback, and progress reports.
This is a challenging yet rewarding role that demands exceptional leadership, operational expertise, and communication skills. If you are an experienced professional looking to drive results and make a meaningful impact, we encourage you to apply.
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