Leadership Team Manager

4 days ago

Malappuram, Kerala, India beBeeOperations Full time ₹ 30,00,000 - ₹ 38,00,000
Operations Leader Role

Livspace is Asia's largest and fastest-growing home interiors and renovation platform. Our proprietary technology provides a one-stop solution for homeowners-from design to managed last mile fulfillment.

We have organized the fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable a trusted and predictable experience.

This has resulted in an e-commerce like experience for our 50,000+ satisfied customers and over 2,000 interior designers.

Job Description:

You will lead a team of Operations Leads and ensure customer satisfaction. You will coordinate with design and production teams to keep them aligned with committed timelines.

You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet customer promised timelines and quality standards.

  • Own the customer experience completely post booking of project till the time of handover.
  • Act as a highest point of escalation for your region and ensure any issues highlighted by the customers are resolved within committed ETAs.
  • Continuously coordinate with cross-functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution.
  • Be a people manager to empower the existing team and hire the best talents to strengthen the team of your region.
  • Ensure everyone in the team is adhering to defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.

Expertise and Qualifications:

  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must)
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.

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