Operations Manager

1 week ago


Malappuram, Kerala, India beBeeLeadership Full time ₹ 85,00,000 - ₹ 90,00,000

We are seeking a seasoned leader to spearhead our international process operations, ensuring high levels of customer satisfaction and service quality.

Key Responsibilities:

  • Manage a team of agents to achieve daily targets and oversee key performance indicators (KPIs) such as Average Handling Time (AHT), shrinkage, attrition, Customer Satisfaction (CSAT), and Service Level Agreements (SLAs) to maintain operational efficiency and effectiveness.
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, and team handling.

Requirements:

  • Proven experience in customer service, customer support, and leadership skills.
  • Experience in achieving and maintaining high levels of customer satisfaction.
  • Excellent verbal and written communication skills.
  • Familiarity with banking and anti-money laundering (AML) regulations.

Join us where you will have the opportunity to drive business growth through innovative solutions and ensure compliance with company policies and procedures.


  • Data Privacy Manager

    2 weeks ago


    Malappuram, Kerala, India Cubical Operations LLP Full time

    Job Description: Data Privacy Manager / Senior ManagerLocation: Gurgaon Experience: 6+ Years Position Level: Manager / Senior Manager Employment Type: Full-Time Preferred Joining: Immediate / Early Joiners Travel Requirement: Middle East (Project Basis)About the RoleWe are looking for an experienced Data Privacy professional with strong expertise in privacy...

  • Operations Manager

    2 weeks ago


    Malappuram, Kerala, India beBeeOperational Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a seasoned professional to oversee the day-to-day operations of our organization.Key Responsibilities:Ensuring seamless execution of daily tasks and activities.Identifying and implementing solutions to optimize workflows and enhance productivity.Collaborating with cross-functional teams to facilitate communication and operational...

  • Operations Manager

    2 weeks ago


    Malappuram, Kerala, India beBeeFacility Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job DescriptionWe are seeking a highly organized and detail-oriented professional to oversee the day-to-day operations at our coworking centers. As a Facility Coordinator, you will be responsible for managing daily facility operations across multiple locations, ensuring seamless coordination and efficient use of resources.The ideal candidate will possess...

  • IT Operations Manager

    2 weeks ago


    Malappuram, Kerala, India beBeeOperational Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: IT Operations ManagerThe role of the IT Operations Manager involves overseeing and managing IT services to ensure efficient delivery of business objectives. This position requires a high level of expertise in IT service management, including incident management, problem management, change management, and release management.Key...

  • Operations Manager

    2 weeks ago


    Malappuram, Kerala, India beBeeoperations Full time ₹ 15,00,000 - ₹ 28,00,000

    Operations DirectorThe Role:We are seeking a highly skilled Operations Director to oversee the day-to-day activities of our organization. The successful candidate will be responsible for monitoring and evaluating operational processes, identifying areas for improvement, and implementing changes as necessary.Key Responsibilities:Oversee daily operations to...

  • Operations Manager

    1 week ago


    Malappuram, Kerala, India beBeeOperational Full time ₹ 18,00,000 - ₹ 21,00,000

    Job SummaryWe seek an experienced Operations Manager to lead our team in a strategic location. The ideal candidate will have strong accounting and analytical skills, as well as experience in cost optimization and variance analysis.Key ResponsibilitiesAssess business performance on a regular basis to identify areas for improvementManage cross-functional teams...

  • Operations Manager

    2 weeks ago


    Malappuram, Kerala, India beBeeManager Full time ₹ 15,00,000 - ₹ 22,00,000

    Job TitleWe are seeking a highly skilled and organized professional to fill the role of Manager – People Operations. In this position, you will be responsible for overseeing all aspects of people operations, including onboarding, engagement, and operational support.The ideal candidate will have excellent communication and interpersonal skills, with the...

  • Operations Manager

    1 week ago


    Malappuram, Kerala, India beBeeManufacturing Full time ₹ 18,00,000 - ₹ 25,00,000

    Production Leadership RoleWe seek a seasoned and operationally-driven professional to lead production operations across our network of manufacturing partners.This role is crucial in ensuring seamless production execution, cost efficiency, and consistent quality delivery in a fast-paced FMCG environment.The ideal candidate is a strong executor and...


  • Malappuram, Kerala, India beBeeOperations Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Operations Manager JobAre you an experienced professional with a passion for operational excellence? We are seeking an exceptional Operations Manager to join our team!As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our organization. This includes coordinating with various departments, managing vendors, and...


  • Malappuram, Kerala, India beBeeOperations Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Job Description:We are seeking a highly experienced and proactive IT operations manager to oversee and optimize the delivery of IT services in a regulated environment.This individual will be responsible for managing day-to-day operations, serving as the central liaison between outsourced service providers and internal functional teams.They will build and...