IT Operations Manager

3 days ago


Malappuram, Kerala, India beBeeOperations Full time ₹ 60,00,000 - ₹ 1,00,00,000

Job Description:

We are seeking a highly experienced and proactive IT operations manager to oversee and optimize the delivery of IT services in a regulated environment.

  • This individual will be responsible for managing day-to-day operations, serving as the central liaison between outsourced service providers and internal functional teams.
  • They will build and sustain strong relationships with vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.

Key Responsibilities:

  • Overseeing global IT service delivery across all locations, including manufacturing plants, R&D centers, corporate offices, and international sites.
  • Managing cross-functional teams and vendors in a matrix environment.
  • Aligning IT services with business priorities and ensuring timely communication and translation of those priorities across IT teams.
  • Proactively identifying opportunities for service improvement and implementing Service Improvement Plans (SIPs) to sustain or enhance performance.

Requirements:

  • Bachelors degree in computer science, Information Technology, or a related field.
  • ITIL v4 certification (Foundation or higher).
  • Excellent leadership and interpersonal skills.
  • Strong analytical and problem-solving abilities.

Experience:

  • 10 years of experience in IT service delivery, with at least 3 years in a managerial role within a regulated industry.
  • Demonstrated experience managing complex projects and priorities under regulatory scrutiny.


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