Customer Experience Insights Specialist

1 day ago


Pune, Maharashtra, India beBeeDataAnalyst Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title

Data Analyst - Customer Insights

Description

We are seeking a highly skilled Data Analyst to join our team. As a Data Analyst - Customer Insights, you will be responsible for developing and maintaining customer experience (CX) performance dashboards and reports.

You will analyze trends and performance drivers, correlating KPI shifts with customer experience initiatives and operational changes. This is an excellent opportunity to utilize your analytical skills and experience in data analysis to drive business decisions.

Key Responsibilities:

  • Develop and maintain CX performance dashboards and reports.
  • Analyze trends and performance drivers.
  • Forecast future improvements' impact on key CX metrics.
  • Communicate findings to influence business decisions.

Requirements:

  • 10+ years of experience in data analysis, insights generation, and reporting.
  • Experience tracking operational performance for customer-facing support teams.


  • Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title:Customer Experience SpecialistResponsibilitiesDevelop and execute strategies to enhance customer satisfaction.Cultivate effective communication and problem-solving skills to personalise each interaction with a customer.Collaborate with internal stakeholders to ensure seamless customer journey and resolve complex issues in a timely manner.Analyse...


  • Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 50,00,000 - ₹ 80,00,000

    Job RoleAn exceptional customer experience specialist is required to evaluate and enhance the effectiveness of sales interactions.Evaluate recorded sales calls against defined quality metrics.Identify strengths and areas for improvement in sales conversations, focusing on customer satisfaction, compliance, and efficiency.Prepare detailed feedback reports and...


  • Pune, Maharashtra, India HG Insights Full time US$ 90,000 - US$ 1,20,000 per year

    What You'll Do:The IT Support Specialist will provide support to the end users with a variety of technical issues they may experience. You must be comfortable working with a variety of operating systems, software applications, and hardware, as well as experience with documenting issues via a ticketing system.What You'll Be Responsible For:Resolve IT Helpdesk...


  • Pune, Maharashtra, India beBeecustomer Full time ₹ 8,00,000 - ₹ 11,50,000

    Customer Experience SpecialistThis role is focused on delivering exceptional customer experiences through effective communication and problem-solving skills.The ideal candidate will have a strong analytical mindset and be able to work independently, prioritizing tasks to meet deadlines and ensure timely delivery of results.A thorough understanding of...


  • Pune, Maharashtra, India beBeeDataDriven Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Description">We are seeking an experienced Data Insights Analyst to join our team. The ideal candidate will have a strong background in data analysis, insights generation, and reporting, with a proven track record of delivering measurable business impact.This role involves analyzing trends and performance drivers, correlating KPI shifts with customer...


  • Pune, Maharashtra, India beBeeExperience Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. The ideal candidate will possess excellent contract administration expertise and have experience working in a customer services environment.Key Responsibilities:Administer all aspects of project and services management, including setup and...


  • Pune, Maharashtra, India beBeeInvestigation Full time ₹ 10,00,000 - ₹ 20,00,000

    Job Title: Business Insight SpecialistKey Responsibilities:Identify patterns in transactional activity to detect potential financial crime and suspicious behavior.Conduct thorough investigations on alerts generated by monitoring systems and make informed decisions.Prepare detailed reports and escalate confirmed suspicious activity to the Anti-Money...


  • Pune, Maharashtra, India Beast Insights Full time US$ 60,000 - US$ 1,20,000 per year

    Job Title:Business Development SpecialistLocation:Baner (Pune) - On-siteCompany:Beast InsightsQualification:BBA/MBA Marketing or equivalentExperience:1- 3 yearsRole Type:Full-timeRole Overview:We're looking for a versatileLead Generation, Nurturing & Content Marketing Specialistwho can drive the entire front-end of our growth funnel. You'll be responsible...


  • Pune, Maharashtra, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

    Imagine a career where you make a difference in people's lives, one conversation at a time.As a customer experience specialist, you will be the face of our company, ensuring that every interaction with our customers is positive and memorable.Our ideal candidate has excellent communication skills, a professional demeanor, and the ability to empathize with...


  • Pune, Maharashtra, India beBeeAnalytics Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Data Insights SpecialistRole: As a Data Insights Specialist, you will be responsible for analyzing data to gain insights and make informed business decisions.Key Responsibilities:Collect and analyze data from various sources to identify trends and patterns.Develop and maintain databases and data systems to ensure data accuracy and...