
Customer Experience Insights Specialist
1 day ago
Data Analyst - Customer Insights
DescriptionWe are seeking a highly skilled Data Analyst to join our team. As a Data Analyst - Customer Insights, you will be responsible for developing and maintaining customer experience (CX) performance dashboards and reports.
You will analyze trends and performance drivers, correlating KPI shifts with customer experience initiatives and operational changes. This is an excellent opportunity to utilize your analytical skills and experience in data analysis to drive business decisions.
Key Responsibilities:
- Develop and maintain CX performance dashboards and reports.
- Analyze trends and performance drivers.
- Forecast future improvements' impact on key CX metrics.
- Communicate findings to influence business decisions.
Requirements:
- 10+ years of experience in data analysis, insights generation, and reporting.
- Experience tracking operational performance for customer-facing support teams.
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