
Customer Experience Data Insights Professional
2 days ago
We are seeking an experienced Data Insights Analyst to join our team. The ideal candidate will have a strong background in data analysis, insights generation, and reporting, with a proven track record of delivering measurable business impact.
This role involves analyzing trends and performance drivers, correlating KPI shifts with customer experience initiatives and operational changes. You will also be responsible for forecasting future improvements and communicating findings in a clear, data-driven manner to influence business decisions at all levels.
Key responsibilities include:
- Developing and maintaining CX performance dashboards and reports
- Analyzing trends and performance drivers
- Forecasting future improvements
- Communicating findings to stakeholders
Required Skills and Qualifications">
The successful candidate will possess the following skills and qualifications:
- 10+ years of experience in data analysis, insights generation, and reporting
- Experience tracking operational performance for customer-facing support teams
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
Benefits">
This is an exciting opportunity for a talented individual to join our team and contribute to driving business growth through data-driven insights.
The ideal candidate will be able to work collaboratively with stakeholders to prioritize and enable effective execution of CX improvements.
You will also have the opportunity to work closely with multiple data teams and resources across the company to create, maintain, and report on key CX metrics.
What We Offer">We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Our team is passionate about using data to drive business success, and we are looking for someone who shares this vision.
If you are a motivated and results-driven individual with a passion for data analysis, we encourage you to apply for this exciting opportunity.
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