Customer Data Insights Analyst

19 hours ago

Pune, Maharashtra, India Avalara Technologies Full time
Job Description

CX Insights KPI Tracking

- Develop and maintain CX performance dashboards and reports, ensuring key insights are available for decision-making.
- Analyze trends and performance drivers, correlating KPI shifts with customer experience initiatives and operational changes.
- Forecast how future improvements will impact key CX metrics.
- Communicate findings in a clear, data-driven manner to influence business decisions at all levels.

Data Analysis Reporting

- Partner with Program Managers to develop KPI reporting frameworks for transformational programs.
- Collaborate with customer-facing teams to define metrics, design dashboards, and provide regular operational reporting.
- Work closely with multiple data teams and resources across the company to create, maintain, and report on key CX metrics, ensuring alignment and consistency in data insights.
- Synthesize insights across case trends, escalations, and operational data to uncover improvement opportunities.
- Build scalable reporting tools and dashboards using Power BI, Salesforce, and Tableau.
- Ensure data accuracy, consistency, and integrity through structured data gathering, cleaning, and transformation.

Strategic Business Impact

- Develop business cases that support customer experience and operational enhancements.
- Lead cross-functional initiatives, working closely with business leaders to identify data-driven opportunities.
- Deliver executive-level reports and presentations that influence strategic CX decisions.
- Define and track KPIs that measure the effectiveness of business initiatives and their impact on customers.
- Work collaboratively with stakeholders to prioritize and enable effective execution of CX improvements.

What You Need to Succeed

- 10+ years of experience in data analysis, insights generation, and reporting delivering measurable business impact.
- Experience tracking operational performance for customer facing support teams, such as experience on case trend analysis, support performance, and customer experience insights

  • Business Intelligence Analyst

    3 days ago

    Pune, Maharashtra, India beBeeInsight Full time ₹ 80,00,000 - ₹ 1,22,00,000

    Job SummaryWe are seeking a skilled Business Intelligence Analyst to join our team. As an Insight Manager, you will play a critical role in driving business growth and customer loyalty through data-driven decision-making.You will develop business insights in areas such as promotion effectiveness, elasticity, and customer engagement, and define KPIs that...

  • Data Insights Analyst

    6 days ago

    Pune, Maharashtra, India beBeeData Full time ₹ 12,00,000 - ₹ 20,10,000

    Job Title:Data Insights Analyst

  • Customer Experience Insights Specialist

    9 hours ago

    Pune, Maharashtra, India beBeeDataAnalyst Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job TitleData Analyst - Customer InsightsDescriptionWe are seeking a highly skilled Data Analyst to join our team. As a Data Analyst - Customer Insights, you will be responsible for developing and maintaining customer experience (CX) performance dashboards and reports.You will analyze trends and performance drivers, correlating KPI shifts with customer...

  • Unlock Insights

    6 days ago

    Pune, Maharashtra, India beBeeDataAnalysis Full time ₹ 8,00,000 - ₹ 15,00,000

    Data Analyst RoleYou will be responsible for uncovering trends and insights from large datasets in a dynamic environment. Your key responsibility will be to perform data modeling and statistical analysis to drive business decisions.

  • Data Modeler

    7 days ago

    Pune, Maharashtra, India Abacus Insights Full time US$ 80,000 - US$ 1,20,000 per year

    Abacus Insights is a mission-driven, growth-stage technology company focused on transforming the healthcare industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare...

  • Analyst, FP&A

    6 days ago

    Pune, Maharashtra, India Abacus Insights Full time US$ 90,000 - US$ 1,20,000 per year

    Abacus Insights is a mission-driven, growth-stage technology company focused on transforming the healthcare industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare...

  • Senior Business Analyst

    5 days ago

    Pune, Maharashtra, India beBeeDataInsights Full time ₹ 25,00,000 - ₹ 30,00,000

    Senior Business Analyst - Data InsightsWe are seeking an experienced Senior Business Analyst to lead our data insights initiatives, driving business value through strategic analysis and innovation.9-14 years of experience in Data Analysis, Gap Analysis, Data Profiling, Requirement elicitation, and documenting business requirements.Strong knowledge of...

  • Data Insights Specialist

    4 days ago

    Pune, Maharashtra, India beBeeData Full time ₹ 15,00,000 - ₹ 25,00,000

    Business Intelligence AnalystWe are seeking a highly skilled Business Intelligence Analyst to join our team. This is an exciting opportunity to work with a cross-disciplinary team, combining business and digital expertise to drive insights and decision-making.Key Responsibilities:Provide actionable, data-driven insights by combining statistical skills, data...

  • Data Insights Professional

    4 days ago

    Pune, Maharashtra, India beBeeDataAnalysis Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewWe are seeking a skilled Data Analyst to drive business decisions with data insights.The ideal candidate will have a passion for data and strong analytical skills. As a Data Analyst, you will be responsible for collecting, analyzing, and interpreting large datasets to provide actionable insights to various stakeholders.Main Responsibilities:

  • Customer Experience Data Insights Professional

    6 hours ago

    Pune, Maharashtra, India beBeeDataDriven Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Description">We are seeking an experienced Data Insights Analyst to join our team. The ideal candidate will have a strong background in data analysis, insights generation, and reporting, with a proven track record of delivering measurable business impact.This role involves analyzing trends and performance drivers, correlating KPI shifts with customer...