Client Engagement Specialist

21 hours ago

Kollam, Kerala, India beBeeLeader Full time ₹ 9,00,000 - ₹ 12,00,000
About Us

We strive to build better leaders and a better world through leadership development, training, and solutions.

About This Role

As a Client Success Associate, you will play a critical role in our client engagement strategy, serving as the link between our clients and our solutions. Your exceptional service and drive for sales will be essential in this position.

Key Responsibilities
  • You will serve as the primary point of contact for US-based clients, providing expert guidance and timely responses during East Coast hours (Monday-Friday).
  • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
  • Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.

Consultative Sales

  • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
  • Convert client inquiries into sales opportunities, driving revenue growth.
  • Consistently meet or exceed individual and team success goals.

Relationship Building

  • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure a cohesive approach to client management and support.

Operational Excellence

  • Coordinate with various departments to ensure smooth client onboarding and service delivery.
  • Assist in the development and updating of client-facing materials, such as FAQs and product guides.

Market Insight & Reporting

  • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
  • Own Reporting and insights on client engagement, product performance, and market trends, as needed.
Qualifications

  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing professional services environment.
  • Strong soft skills in handling executive-level clients.
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.

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