Co-Living Operations Director

This is a dynamic and challenging role as an Operations Manager, responsible for ensuring excellence in resident experience, vendor management, financial control, and property upkeep across multiple co-living properties.

• Property Launch & Expansion
  • Lead the scouting and acquisition of new properties, coordinating with the Business Development team to identify opportunities for growth.
  • Oversee the fit-out process and ensure alignment with vendors during pre-launch phases.
  • Prepare and execute the property onboarding checklist before handover to guarantee seamless transitions.
  • Develop and implement new property/city SOPs to maintain consistency across locations.
• Vendor & AMC Management
  • Oversee the onboarding process for vendors, conducting compliance checks and negotiating rates to ensure cost-effectiveness.
  • Track AMC contracts for services such as WiFi, pest control, DG sets, and fire safety.
  • Conduct regular reviews of vendor performance and validate billing accuracy to prevent discrepancies.
  • Coordinate with F&B, housekeeping, laundry, and maintenance partners to ensure exceptional service standards.
• Operations & Maintenance
  • Monitor day-to-day issue tracking and ensure timely resolution to minimize disruptions.
  • Manage utility bills (electricity, water, gas) and maintain zero default to optimize costs.
  • Ensure asset and inventory control across properties to prevent losses.
  • Own the preventive maintenance calendar and drive execution to prevent breakdowns.
  • Conduct daily audits for hygiene, grooming, and property upkeep to maintain high standards.
  • Ensure security and surveillance SOP adherence to protect residents and assets.
  • Oversee fire safety compliance, readiness, and drill execution to guarantee preparedness.
• Resident Experience & Community
  • Ensure timely resolution of resident escalations within defined SLAs to maintain satisfaction.
  • Oversee resident onboarding & welcome kit handover to provide a warm welcome.
  • Collaborate with Property Manager for events & engagement to foster a sense of community.
• Financial & Reporting
  • Track petty cash and reconcile property-level expenses to ensure accuracy.
  • Monitor rent collections, outstanding follow-ups, and ensure timely deposits to maintain cash flow.
  • Prepare property-level P&L statements and conduct variance analysis to inform business decisions.
  • Submit weekly and monthly reporting to the Ops Head to provide visibility into operations.
  • Drive utility and operational cost optimization initiatives to reduce expenses.
• People & Team Management
  • Allocate daily tasks and monitor performance of PMs and MSTs to ensure productivity.
  • Ensure staff grooming, punctuality, and adherence to shift schedules to maintain high standards.
  • Liaise with HR for staff training, onboarding, and attendance tracking to support employee development.
  • Resolve conflicts within the team and drive motivation in a sales+ops environment to promote collaboration.
• Compliance & Control
  • Ensure police verification of tenants, housekeeping staff, and security guards to maintain safety.
  • Enforce SOPs related to curfew violations, visitor entries, and escalation protocols to prevent incidents.
  • Maintain Lost & Found logs and ensure transparency to build trust with residents.
  • Conduct surprise night audits and incident reporting to identify areas for improvement.
  • Drive SOP compliance and enforce property audit checklists to maintain high standards.