Technical Desktop Support Specialist

2 days ago

Guntur, Andhra Pradesh, India beBeeDesktopSupport Full time ₹ 21,400 - ₹ 3,24,000
Job Title: Desktop Support Engineer

We are seeking a skilled and experienced Desktop Support Engineer to join our team.

Key Responsibilities:

  • Provide first-level technical support for desktops, laptops, and peripherals
  • Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
  • Install, configure, and maintain Windows OS and basic software applications
  • Use ticketing tools to log, track, and close IT support tickets as per SLA
  • Perform system upgrades, patches, and hardware/software installations
  • Coordinate with other IT teams for escalations or network-related issues
  • Maintain asset records and ensure proper documentation of support tasks
  • Provide remote or onsite support to end-users across departments

Required Skills and Qualifications:

  • Strong hands-on experience with Outlook troubleshooting
  • Proficiency in Windows OS configuration & installation
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar
  • Basic understanding of hardware and network troubleshooting
  • Good communication and interpersonal skills
  • Ability to handle and prioritize multiple tasks

Benefits:

  • Immediate or short notice joiners preferred
  • Minimum 1.5 years of relevant desktop support experience
  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.)

Additional Information:

  • This role involves working in a fast-paced environment and requires strong problem-solving skills
  • The ideal candidate will have a proactive approach to resolving issues and ensuring customer satisfaction

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