IT Virtualization Support Specialist

7 days ago

Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 18,00,000

We are seeking a skilled professional to fill the role of VDI Support Specialist. This position requires a strong technical background and experience in supporting virtual desktop infrastructure platforms.

The ideal candidate will have a solid understanding of VMware Horizon View, including Connection Server, Composer, and Agent. Experience with Windows desktop OS, Active Directory, and group policies is also essential.

A minimum of 2 years of experience in IT support roles, with at least 1 year supporting VDI environments, is required. The successful candidate will possess excellent communication skills, be able to work effectively in a team environment, and demonstrate a high level of customer service.

Key Responsibilities:

  • Provide Level 1-3 support for VDI user issues, including session performance, access, printing, and profile-related incidents
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations
  • Perform root cause analysis for recurring issues and implement permanent fixes
  • Maintain user entitlement mappings and access to appropriate VDI pools
  • Monitor system health and generate reports on performance, usage, and capacity
  • Test and implement updates, patches, and version upgrades to Horizon components and base images
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
  • Coordinate UAT testing for new images or configurations with business stakeholders
  • Participate in change management and implementation planning for VDI-related initiatives
  • Support onboarding and training for new users accessing the VDI environment

Education:

  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Skills and Qualifications:

  • VMware Horizon View (7.x or 8.x)
  • Windows desktop OS (Windows 10/11), Active Directory, and group policies
  • Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work with a cutting-edge technology platform
  • Collaborative and dynamic work environment

Others:

  • Applicants must be authorized to work in the country where the position is located

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