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Desktop Support Specialist

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Guntur, Andhra Pradesh, India beBeeHelpdesk Full time ₹ 45,00,000 - ₹ 85,00,000

Job Overview:

This role provides first- and second-level technical support to global teams, covering all levels of the organization. It requires timely operational and technical assistance for personal computers and troubleshooting of domestic computer hardware and software issues.

Key Responsibilities:

  • Ensure prompt and effective troubleshooting, resolution, and documentation of problems and service requests.
  • Develop accurate installation and configuration procedures for standard and non-standard software packages.
  • Manage deployment and rollout of software and hardware assets.
  • Maintain an inventory of assets and create a knowledge base to support users.
  • Collaborate with the Cybersecurity team to secure network assets.
  • Update the problem management database with timely and meaningful information.
  • Assist in deploying desktop PCs and peripherals and onboard new employees.
  • Respond to voice mail and email daily.
  • Develop working knowledge of supported software and troubleshoot its use.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • At least 2 years of experience in Desktop and/or Helpdesk support.
  • Prior experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent in English; additional languages are a plus.
  • Experience working with international clients.
  • Proficient knowledge of Microsoft office and SAP is an asset.