Amazon E-commerce Specialist

6 days ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
About the Role

We are seeking a highly skilled and motivated Account Health Support Specialist to join our team at Amazon Dev Center India - Hyderabad. As an AHS Specialist, you will play a critical role in ensuring the success of our third-party sellers by providing world-class support and guidance on account health-related topics.

Key Responsibilities
  • Meet predetermined productivity targets and quality standards
  • Achieve quality while maintaining productivity
  • Consider the impact of goals on sellers, buyers, and the company
  • Work in accordance with SOPs to provide consistent and great seller experience
  • Understand and apply knowledge on complex issues and related tools
  • Leverage appropriate tools and applications to investigate issues using data
  • Demonstrate flexibility to transition within queues and understand workflow directions
  • Communicate proactively with management for time off requests
  • Handle work-items as per SOP and work on tasks in FIFO order
  • Attend and participate in team huddles and effectively interact with teammates
  • Remain positive on the floor and exhibit a positive attitude
  • Deliver impactful coaching and advise sellers on solutions to mitigate performance issues
  • Engage with sellers in need of higher-level support and educate them to become self-sufficient
  • Confidently channel sellers into correctly identifying root causes, solutions, and preventative measures
About the Team

We are a dynamic and fast-paced team that is passionate about providing world-class support to our third-party sellers. We are open to hiring candidates to work out of our Hyderabad location and are looking for individuals who are highly motivated, analytical, and customer-service oriented.

Requirements
  • Experience with Microsoft Office products and applications
  • Speak, write, and read fluently in English
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Experience in payments or e-commerce
  • Ability to maintain high levels of confidentiality and data security standards
Preferred Qualifications
  • 1+ years of customer service experience


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