Amazon E-commerce Specialist
1 month ago
We are seeking a highly skilled and motivated Account Health Support Specialist to join our team at Amazon Dev Center India - Hyderabad. As an AHS Specialist, you will play a critical role in ensuring the success of our third-party sellers by providing world-class support and guidance on account health-related topics.
Key Responsibilities- Meet predetermined productivity targets and quality standards
- Achieve quality while maintaining productivity
- Consider the impact of goals on sellers, buyers, and the company
- Work in accordance with SOPs to provide consistent and great seller experience
- Understand and apply knowledge on complex issues and related tools
- Leverage appropriate tools and applications to investigate issues using data
- Demonstrate flexibility to transition within queues and understand workflow directions
- Communicate proactively with management for time off requests
- Handle work-items as per SOP and work on tasks in FIFO order
- Attend and participate in team huddles and effectively interact with teammates
- Remain positive on the floor and exhibit a positive attitude
- Deliver impactful coaching and advise sellers on solutions to mitigate performance issues
- Engage with sellers in need of higher-level support and educate them to become self-sufficient
- Confidently channel sellers into correctly identifying root causes, solutions, and preventative measures
We are a dynamic and fast-paced team that is passionate about providing world-class support to our third-party sellers. We are open to hiring candidates to work out of our Hyderabad location and are looking for individuals who are highly motivated, analytical, and customer-service oriented.
Requirements- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
- Ability to maintain high levels of confidentiality and data security standards
- 1+ years of customer service experience
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