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Transformation Lead

2 weeks ago

Gurgaon, Haryana, India beBeeBusinessAnalyst Full time US$ 8,00,000 - US$ 13,00,000
Job Description

We are looking for a highly skilled and experienced Business Analyst to join our team. The ideal candidate will have a strong background in business process automation, workflow tools, and transaction automation initiatives.

The successful candidate will be responsible for partnering with Product and Operations teams to identify manual, repetitive transaction processes that can be automated. They will also document business requirements and functional specifications for automation of transaction flows, analyze and investigate system/data issues, and collaborate with Engineering to ensure business needs are accurately translated into automated solutions.

In this role, you will support UAT and validate outcomes for automation fixes or improvements, create documentation, workflows, and SOPs for automated processes, use data to measure automation success, identify gaps, and recommend improvements. Additionally, you will mentor and guide junior Business Analysts and may manage a small BA team.

Required Skills and Qualifications

  • Bachelor's/Master's degree with 8+ years of experience as a Business Analyst (Insurance, BFSI, or SaaS domain experience preferred)
  • Prior exposure to business process automation, workflow tools, or transaction automation initiatives
  • Excellent analytical and investigative skills; ability to dig into issues and identify patterns
  • Strong experience in bug tracking, triaging, and cross-functional collaboration with QA/Engineering teams
  • Familiarity with tools such as JIRA, Confluence, Excel/Sheets, and process mapping platforms
  • Clear communication skills for working across business and technical teams
  • Basic SQL skills for data extraction, validation, and analysis
  • Leadership skills with the ability to mentor, coach, and manage junior team members

What We Offer

We offer a dynamic and supportive work environment where you can collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services. We are committed to a diverse workforce and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.