IT Service Delivery Specialist

23 hours ago

Delhi NCR Noida Delhi, India beBeeSupport Full time US$ 60,000 - US$ 1,20,000

Job Summary: The IT Service Desk Engineer will be responsible for providing exceptional support to users seeking assistance with IT services. As the Single Point of Contact (SPOC), this role requires strong communication and problem-solving skills to ensure timely resolution of issues.

  • The ideal candidate will have a keen eye for detail, excellent analytical skills, and the ability to prioritize tasks effectively. They should also possess excellent interpersonal skills to work collaboratively with various teams and stakeholders.

In addition to technical skills, the successful candidate will have a customer-focused approach, ensuring that all interactions are professional, courteous, and respectful. If you are a motivated and organized individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Act as the Single Point of Contact (SPOC) for users seeking support with IT services under scope
  • Acknowledge and log incoming tickets accurately through the ticketing system
  • Classify and prioritize tickets based on severity and business impact
  • Allocate appropriate category and sub-category for each ticket to ensure accurate routing
  • Provide initial diagnosis and attempt resolution for standard issues
  • Escalate unresolved or critical incidents to appropriate support teams as per escalation matrix
  • Monitor ticket queues and follow up to ensure timely resolution within SLA
  • Maintain clear documentation of ticket status, actions taken, and resolution details

As an IT Service Desk Engineer, you will play a critical role in ensuring seamless delivery of IT services to our customers. If you are a results-driven professional with a passion for delivering exceptional service, we invite you to join our team.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in IT support or help desk role
  • Proven track record of delivering high-quality service and resolving complex technical issues
  • Excellent communication, interpersonal, and teamwork skills
  • Ability to work in a fast-paced environment with multiple priorities and deadlines

We offer a comprehensive benefits package, including competitive salary, medical insurance, retirement plan, and paid time off. If you are a motivated and organized individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.

  • Service Delivery Specialist

    19 hours ago

    Delhi NCR, Delhi, India beBeeServiceDelivery Full time ₹ 6,00,000 - ₹ 12,00,000

    Key Role:A dedicated professional is required to deliver exceptional service and ensure customer satisfaction.The successful candidate will be responsible for managing product/service installation, break-fix services, and resolving customer complaints in a timely manner.Effective management of Authorized Service Providers (ASPs) to meet First Visit Time...

  • Service Delivery Specialist

    19 hours ago

    Kolhapur, Ahmedabad, Delhi, India beBeeServicedelivery Full time US$ 60,000 - US$ 1,20,000

    Job Title: Service Delivery SpecialistJob Description:We are seeking a skilled Service Delivery Specialist to coordinate service delivery support and review delivery parameters. The successful candidate will be responsible for ensuring seamless service operations and driving business growth.Coordinate centers for service delivery support and review delivery...

  • Service Delivery Manager

    4 days ago

    Delhi NCR, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Service Delivery ManagerThe ideal candidate will oversee the operations of a business process outsourcing team, ensuring they meet performance targets and maintain high-quality service standards.Manage day-to-day operations of the BPO team, focusing on quality and efficiency.Monitor and evaluate team performance to identify areas for...

  • Cloud Strategy and Service Delivery Specialist

    2 days ago

    Delhi, Delhi, India beBeeCloudDelivery Full time ₹ 93,00,000 - ₹ 1,38,00,000

    Job Title: Cloud Strategy and Service Delivery SpecialistWe are seeking a skilled Cloud Strategy and Service Delivery Specialist to develop and execute cloud-based strategies that align with our business goals. The ideal candidate will have expertise in cloud architecture, service delivery, and team management.Key Responsibilities:Create a well-informed...

  • IT Service Delivery Specialist

    7 days ago

    Noida, Uttar Pradesh, India beBeeITSpecialist Full time

    IT Specialist Job DescriptionWe are seeking a highly skilled IT specialist to join our team. As an IT specialist, you will be responsible for providing technical support and services to our clients.Perform incident management, change management, and problem management tasks to ensure seamless service delivery.Collaborate with internal technical resources to...

  • IT Service Delivery Manager

    1 day ago

    Delhi, Hyderabad, India beBeeitil Full time ₹ 9,00,000 - ₹ 15,00,000

    Service Management Expert WantedWe are seeking a highly skilled IT Service Management Specialist to fill this critical role. The ideal candidate will possess a strong background in service delivery and excellent communication skills.Key Responsibilities:Effective communication with customersIncident and problem management expertiseTicket triaging and ITSM...

  • Service Management Specialist

    3 weeks ago

    Delhi, Delhi, India IT Full time

    Location : Anywhere in Level : 6 to 10 yearsJob Summary : We are seeking an experienced Service Management Specialist with strong expertise in device management to join our IT team. The ideal candidate will be responsible for managing the complete lifecycle of organizational devices, ensuring compliance, performance, and high end-user satisfaction. The role...

  • Service Delivery Executive

    1 week ago

    Delhi, Noida, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Service Delivery LeaderThis role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction.Responsibilities:Manage the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards.Develop and implement strategies to enhance...

  • Customer Service Specialist

    5 days ago

    Gurugram, Noida, Delhi NCR, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

    Job OverviewA Customer Service Specialist plays a pivotal role in ensuring exceptional customer experiences. Their key responsibilities include providing timely assistance, resolving issues, and maintaining accurate records of interactions.Main ResponsibilitiesOffer Proactive Support: Deliver real-time support to international customers via live chat,...

  • Director of Service Delivery

    6 days ago

    Delhi, Delhi, India beBeeServiceDelivery Full time ₹ 1,20,00,000 - ₹ 2,50,00,000

    Job Description">We are seeking a seasoned professional to oversee the delivery of services across India.This role involves managing service operations, handling customer queries, and ensuring timely delivery of services.The ideal candidate will have extensive experience in after-sales service support, customer query resolution, and service spares...