Customer Service Specialist

3 days ago

Gurugram Noida Delhi NCR, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000
Job Overview

A Customer Service Specialist plays a pivotal role in ensuring exceptional customer experiences. Their key responsibilities include providing timely assistance, resolving issues, and maintaining accurate records of interactions.


Main Responsibilities
  1. Offer Proactive Support: Deliver real-time support to international customers via live chat, address queries, and guarantee customer satisfaction.
  2. Address Inquiries and Resolve Issues: Respond promptly to questions, troubleshoot problems, and document customer interactions with precision.
  3. Escalate Complex Issues: Escalate intricate issues to internal teams when necessary and follow up to ensure resolution.

Key Requirements
  • Diploma or degree holder with excellent written English skills and basic computer proficiency.
  • Strong understanding of company products or services to provide accurate information and comprehensive support.
  • Exceptional problem-solving skills, patience, and ability to handle various customer situations professionally.

What We Offer

This role presents an opportunity to develop strong customer service skills, work collaboratively with internal teams, and contribute to the delivery of exceptional customer experiences.

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