
Service Delivery Specialist
2 weeks ago
Job Title: Service Delivery Specialist
Job Description:We are seeking a skilled Service Delivery Specialist to coordinate service delivery support and review delivery parameters. The successful candidate will be responsible for ensuring seamless service operations and driving business growth.
- Coordinate centers for service delivery support and review delivery parameters
- Call center coordination
- Ensure induction, training & retention of technicians
- MIS & Control
- Enhance contract sales business
- Key accounts management of distributors/ dealers (Service level fulfillment, spares availability etc)
Key Responsibilities:
- Develop and implement effective service delivery strategies to meet customer needs
- Manage relationships with key stakeholders, including distributors and dealers
- Analyze data to identify areas for improvement and optimize service delivery processes
- Collaborate with cross-functional teams to ensure seamless service operations
Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum 5 years of experience in service delivery or related field
- Proven track record of success in managing large-scale service operations
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
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