Key Account Development Specialist

3 weeks ago


Gurgaon, Haryana, India Unthinkable Solutions Full time

Unlock New Opportunities with Unthinkable Solutions

We are seeking a highly skilled Key Account Development Specialist to join our team. In this role, you will play a pivotal part in managing client accounts, ensuring seamless service delivery, and driving growth by identifying new opportunities within existing relationships.

About the Role

This is an exciting opportunity for a results-driven professional to take ownership of assigned client accounts, build strong, long-lasting relationships, and collaborate with internal teams to deliver tailored IT solutions.

Responsibilities

  • Client Relationship Management: Foster and maintain trusted advisor relationships with clients, acting as their primary point of contact and providing expert guidance on IT services.
  • Account Growth & Retention: Proactively identify opportunities to expand existing accounts, offering additional services and solutions to meet evolving client needs.
  • Project Oversight: Ensure successful project execution by coordinating with internal teams, monitoring timelines, and ensuring quality standards are met.
  • Strategic Consultation: Understand client objectives and collaborate with sales and technical teams to design and implement solutions addressing business challenges.
  • Issue Resolution: Address and resolve client issues promptly, ensuring high satisfaction levels and minimizing risks.
  • Reporting & Communication: Regularly communicate with clients, providing updates on project progress, performance metrics, and future opportunities.
  • Sales Support: Assist in crafting proposals, negotiating contracts, and managing renewal processes to ensure terms align with client needs and company capabilities.
  • Data Management & Documentation: Maintain accurate records of client interactions, project details, opportunities, and outcomes in the CRM system for better tracking and follow-up.
  • Market & Industry Insights: Stay informed about industry trends and competitor offerings to deliver innovative solutions that keep clients ahead of the curve.

Requirements

  • A degree in B.Tech (CS/IT), MBA, or a relevant field.
  • Proven experience in account management, client relationship management, or sales within the IT services sector.
  • Strong communication, negotiation, and problem-solving skills.
  • Ability to manage multiple accounts simultaneously while maintaining attention to detail.
  • Proactive, results-driven, and client-focused mindset.
  • Familiarity with IT services such as Digital Transformation, DevOps, and Cybersecurity is a plus.

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum, depending on experience.



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