Key Account Quality Specialist in Gurugram

3 weeks ago


Gurgaon, Haryana, India IGT Solutions Full time

IGT Solutions is a leading provider of innovative gaming solutions. Our 24-hour Airline Contact Center is a key component of our business, and we are seeking a highly skilled Key Account Quality Specialist to join our team.

Estimated Salary: ₹6,00,000 - ₹8,50,000 per annum

The successful candidate will play a pivotal role in ensuring the smooth operation of our customer service team around the clock. As a Key Account Quality Specialist, you will be responsible for monitoring and improving the quality of our services, identifying areas for improvement, and implementing changes to enhance customer satisfaction.

Key Responsibilities:

  • Monitor and analyze quality metrics to identify trends and areas for improvement
  • Develop and implement quality improvement initiatives to enhance customer satisfaction
  • Conduct regular audits to ensure compliance with quality standards
  • Collaborate with cross-functional teams to implement process improvements
  • Provide coaching and training to team members on quality-related topics

Requirements:

  • Minimum 6 months to 2 years of experience in quality assurance or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of quality management principles and practices

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About IGT Solutions:

IGT Solutions is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.



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