Workplace Experience Specialist

2 days ago

Mumbai, Maharashtra, India beBeeCustomeroriented Full time ₹ 1,04,000 - ₹ 13,08,780

Our ideal candidate is a seasoned hospitality professional with 8+ years of experience in creating memorable experiences for clients in coworking spaces.

We're seeking someone who can lead and manage a dynamic team, promoting collaboration and open communication. The role requires strong analytical and organizational skills to prioritize tasks and meet deadlines.

The Deputy Workplace Experience Lead will be responsible for delivering exceptional customer service, managing multiple operational matters on a daily basis, and ensuring high-quality service delivery. This includes establishing proactive relationships with clients, addressing facilities issues promptly, and conducting floor inspections to ensure cleanliness and maintenance standards are met.

A natural communicator with excellent verbal and written communication skills, the successful candidate will have the ability to interact with clients at all levels, including senior management. They will also possess the ability to handle ambiguity and solve complex problems using an analytical and quantitative approach.

This role offers opportunities for professional growth and development, making it an attractive choice for those looking for a dynamic, customer-oriented position.

  • Key Responsibilities:
  • Create occupant delight through hospitality-oriented communication
  • Serve as a trusted point of contact for workspace-related inquiries
  • Possess in-depth knowledge of the workspace and surrounding areas
  • Respond to issues and adjust the space as needed for optimal functionality
  • Act as a basic counsel regarding space needs and changes
  • Foster proactive, dynamic, and agile team engagement
  • Build and maintain relationships with client business units and the neighborhood community
  • Escalate issues to management and continuously improve service delivery based on feedback
  • Critical Competencies:
  • Demonstrates a proactive and professional approach to customer service
  • Ability to interact with clients at all levels, including senior management
  • Excellent conflict management skills
  • Required Qualifications:
  • 8+ years of experience in hospitality, hotel, aviation industry, or coworking spaces
  • Proven track record of initiating and implementing improvement initiatives to create efficiencies
  • Able to adapt in a fast-paced, changing environment and meet client needs
  • Strong analytical, organizational, and administration skills
  • Proficient in MS Office Suite
  • A Bachelor's degree or equivalent in Hotel Management, Business, or a related field is an added benefit
  • Excellent verbal and written communication skills
  • Experience in leading and managing a young millennial team

About Us:

We offer a dynamic, customer-oriented work environment that fosters growth and development. If you're passionate about delivering exceptional customer service and have a proven track record of success, we encourage you to apply.

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