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Regional Workplace Experience Strategist Lead
2 weeks ago
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Regional Workplace Experience Strategist Lead
Account Management – Work Dynamics
What this job involves:
Managing workplace services
In this role, you're responsible for driving the strategic vision of workplace experience and influencing employee engagement across the client's portfolio. You will lead the workplace experience strategy aligned with the global employee experience roadmap and develop a program across India and the APAC region, with a focus on demonstrating the "art of the possible" and articulating how spaces are designed to enable optimal performance.
The Workplace Experience Strategist Lead will be responsible for:
Strategic Vision Development: Pitching innovative workplace concepts and communicating the strategic rationale behind space design to enable activation by supporting functions (Property Services, Reception, Technology, etc.)
Matrix Program Management: Organizing and managing multiple complex workstreams across various service providers and internal teams
Performance Oversight & Reporting: Monitoring and reporting on service delivery performance across multiple contracts and vendors without direct operational oversight
C-Suite Presentation Excellence: Creating and delivering compelling visual presentations that tell the strategic story of workplace experience to senior leadership
Asset Value Optimization & Utilization
Persona-Driven Design Strategy: Understanding customer personas, work patterns, and engagement needs to ensure optimal space utilization and prevent resource waste
Data-Driven Decision Making: Utilizing analytics to prioritize asset investments and ensure spaces are configured for maximum success and Return on Experience (ROX)
Utilization Analysis: Partnering with Workplace Design teams to translate world-class space design into highly utilized, value-generating assets
Stakeholder Engagement & Communication Strategy
Program Development: Building comprehensive engagement programs that drive awareness and adoption of workplace initiatives
Cross-Functional Collaboration: Working with regional teams to provide strategic guidance and support stakeholder development
Communication Excellence: Leading communication strategies to amplify awareness about Workplace Experience and its purpose and benefits
Multi-Vendor Ecosystem
Build and maintain relationships across a complex vendor and stakeholder network including:
Internal JLL service lines and regional teams
External partners and service providers
Client leadership across multiple organizational levels
Establish governance frameworks and regular forums for 360-degree feedback
Workplace Experience Roadmap Management
End-to-End Initiative Accountability: Take full ownership of workplace experience roadmap initiatives from conception through delivery to business as usual
Strategic Project Planning: Partner with regional leadership to develop comprehensive project plans that deliver measurable outcomes and provide regular progress reporting
Data-Driven Enhancement: Leverage analytics suite to identify service improvement opportunities and support client measurement of ROX
Regional Team Leadership: Conduct strategic team meetings, prepare executive-level agendas and presentations, and drive actionable outcomes across regional stakeholders
Business Intelligence: Document, analyze, and simplify complex information to solve critical workplace challenges and inform strategic decision-making
Sound like you? To apply you need to be:
Experience & Background
Minimum 5+ years of relevant experience in workplace strategy, design consulting, or strategic communications
Bachelor's degree or equivalent in Architecture, Design, Business, or related field
Design Background Preferred: Experience in workplace design, architecture, or spatial strategy strongly preferred
Multi-geography Experience: Proven ability to work across different cultures and geographic regions
Core Competencies
Strategic Thinking: Ability to develop and communicate complex workplace strategies to C-suite audiences
Matrix Management: Proven experience managing multiple workstreams and vendor relationships without direct authority
Executive Presentation Skills: Excellence in creating visually compelling presentations and storytelling for senior leadership
Data Analysis & Reporting: Proficiency in analyzing workplace utilization data and translating insights into strategic recommendations
Design Sensibility: Understanding how design principles impact employee experience and space activation
Essential Skills
Communication & Engagement: Exceptional ability to build programs, engage diverse teams, and provide strategic guidance
Relationship Building: Proven track record of building and maintaining relationships across complex organizational structures
Project Management: Strong organizational skills with ability to manage multiple priorities and deliverables
Technology Proficiency: Advanced skills in Microsoft Office Suite, presentation software, and workplace analytics platforms
Personal Attributes
Self-motivated with ability to work independently across time zones
Flexible and adaptable to changing business needs
Customer-centric mindset with focus on value creation
Initiative-driven with strong sense of accountability
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
