Workplace Experience

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workspace Experience Enabler (Community Executive/Front Office Supervisor)

Work Dynamics (Integrated Facilities Management)

OVERALL ROLE

This position is responsible for creating "Delight" by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Ideal Experience

Bachelor's degree/ Degree in Hotel Management, business or other related field;

Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Proficient in MS Office suite

Excellent communication verbal and written.

MAJOR RESPONSIBILITIES

Establish direct relationship with the employees working from the office

Single Point of Contact of employees working from office for issues resolution & workspace change within the premises

Respond and close all service tickets and feedbacks within defined SLA

Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)

Have periodic connects with all point of contact of different business to understand their perspective of service

Plan and execute employee engagement events in line with client expectations

Consolidate feedback to management team regularly for ongoing improvement implementation

Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.

Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.