Workplace Experience Enabler

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Key Responsibilities and AccountabilitiesLayout the project plan and maintain project tracker on the initiatives to improve Employee Experience by evaluating the feedbacks in partnership with Transport operation team.Support & collate data and analyze & summarize findings for thematic presentations for Transport leadership w.r.t feedbacks received. Support the transport operations team with periodic review & justifications about the Employee feedbacks.Define and implement KPIs to monitor and manage the Leadership Travel experience. Define and implement KPI's to monitor the overall car rental transport function.Set up process and control mechanisms for bulk visitors travel, take the stakeholder feedback and have a corresponding action plan across all locations to provide a standardized experience keeping all stake-holders updated on city-wise nuances.Develop and upgrade the process documents covering all activities of Car rental/ Leadership travel and bulk visitor travel.Collaborate & support the key stakeholder of the operations team during crisis events.Qualifications and skillsGraduate Degree with a Hospitality background is preferred.Sufficient post qualification domain experience in customer facing role / management reporting function.Strong interpersonal skills, good communication skills with the ability to interact with all levels of staff and Senior Management.Ability to adapt, follow tight deadlines, organize, and prioritize work and deliver results quickly.Ability to work as part of a team in a multi-discipline environment and in a matrix organization.Self-starter able to prioritize key tasks effectively. Experience in cross-functional teams e.g. across change management, business and 3rd party vendors.Strong analytical skills with the ability to understand business functions and processes swiftly.Intermediate or advanced level in all MS office applications including MS Visio, PowerPoint, and ExcelLocation: On-site –Mumbai, MHScheduled Weekly Hours: 48Job Tags:Transition ManagementIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.