Dispute Resolution and Billing Operations Program Manager
3 days ago
Job Overview:
Amagi, a globally recognized leader in cloud-based media technology, is seeking an experienced Program Manager to join its team. This role will play a critical part in ensuring the efficient resolution of billing disputes and supporting month-end close activities.
As a key member of the finance operations team, you will be responsible for analyzing and resolving complex billing issues, identifying areas for process improvement, and collaborating with cross-functional teams to drive results.
Responsibilities:
- Analyze and resolve billing disputes efficiently by performing thorough Root Cause Analysis (RCA).
- Identify gaps in the billing and dispute resolution process and implement corrective actions.
- Maintain and update dispute trackers, providing regular reports on dispute status and resolution timelines.
- Communicate effectively with customers to clarify disputes and provide resolution updates.
Requirements:
- Bachelor's degree in any field.
- 5+ years of experience in finance operations, dispute management, or program management.
- Proficiency in Salesforce, NetSuite, and Google Suite.
- Strong analytical skills with a focus on Root Cause Analysis (RCA) and problem-solving.
- Excellent communication and interpersonal skills, with the ability to manage customer communications effectively.
- Demonstrated ability to manage month-end close activities and collaborate with cross-functional teams.
- A growth mindset with the ability to adapt and thrive in a fast-paced environment.
Estimated Salary Range:
$80,000 - $110,000 per annum, based on relevant experience and qualifications.
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