Senior Billing Operations Manager

5 days ago


Bengaluru, Karnataka, India Amagi Media Pvt Ltd Full time

**About Amagi Media Pvt Ltd**

We are a leading media and entertainment technology company that provides cloud-based products and solutions for broadcast and connected TV. Our mission is to establish the world's foremost media technology business rooted in a foundation of goodness.

**Job Description**

Dispute Resolution Specialist

This role involves analyzing and resolving billing disputes efficiently, identifying gaps in the billing and dispute resolution process, and implementing corrective actions. You will also be responsible for maintaining and updating dispute trackers, providing regular reports on dispute status and resolution timelines, and communicating effectively with customers to clarify disputes and provide resolution updates.

Billing Operations Support

You will support the billing process by ensuring accuracy and compliance with company policies, assist in managing month-end close activities, and collaborate with the finance team to address any billing discrepancies or process improvements. Additionally, you will work closely with the sales, finance, and customer service teams to streamline the billing and dispute resolution process.

**Requirements**

  • Bachelor's degree in any field
  • 5+ years of experience in finance operations, dispute management, or program management
  • Proficiency in Salesforce, NetSuite, and Google Suite
  • Strong analytical skills with a focus on Root Cause Analysis (RCA) and problem-solving
  • Excellent communication and interpersonal skills, with the ability to manage customer communications effectively
  • Demonstrated ability to manage month-end close activities and collaborate with cross-functional teams

**Compensation Package**

The estimated salary for this position is $90,000 - $110,000 per annum, depending on qualifications and experience. We offer a competitive benefits package, including health insurance, retirement savings plan, and paid time off.



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