Zuora Billing Operations Specialist

2 weeks ago

Bengaluru, Karnataka, India Clear Ventures Full time

Job Summary


We are seeking a highly skilled Zuora Billing administrator to join our team at Clear Ventures.


Key Responsibilities



  • Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing.
  • Provide front-line support with regard to all aspects of business-facing applications and troubleshooting to diagnose, isolate, and resolve issues.
  • Design, implement, and maintain configurations and customizations of Zuora applications to meet the evolving needs of the business team.
  • Serve as internal SME and provide guidance on best practices, using domain knowledge and prior experience.
  • Drive optimal solutions and demonstrate proactive initiative by identifying potential areas of improvement and proposing projects aimed at optimizing business operations.
  • Maintain proper system access for user roles ensuring compliance with the segregation of duties.
  • Responsible for the change management and release process of Zuora Billing.
  • Maintain up-to-date knowledge of system functionality, customization, and integration.

Requirements



  • 3+ years of experience with Zuora Billing administration and configuration, including 3rd party integrations in complex environments.
  • Experience supporting Zuora Billing modules: Customers, Product Catalog, Subscriptions, Billing & Invoicing, Payments and Taxes.
  • Experience working in Zuora Billing administration: User access, HTML/PDF templates, Custom fields, Notifications/email templates, data interface integrations, Workflows and Reports.
  • Knowledge of the full billing cycle, including Invoicing, Invoice Templates, Payment, and Payment Gateway configuration. Revenue Recognition, Financial Reporting, and integration into the ERP system.
  • Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization.
  • Experience working in Zuora sandbox, including deployment across multiple environments.
  • Experience integrating ZBilling and ZRevenue via the connector.
  • Understanding of ZBilling schema and Data Query usage.
  • A strong understanding of the quote-to-cash (Q2C) business process.
  • Strong analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work independently with minimal guidance as well as collaboratively with cross-functional teams.

Nice to Have



  • Experience with Netsuite ERP.
  • Zuora Billing Certification.
  • Experience with Zuora Revenue a plus.
  • Experience working in Zuora APIs.
  • Prior experience in a ZBilling implementation.
  • Experience working with Vertex or similar tax engines.

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