Business Analyst Lead
3 days ago
About Commonwealth Bank:
We are committed to helping people and businesses achieve their financial goals. As a leading bank in Australia, we strive to deliver exceptional customer service and make a positive impact on our community.
Job Overview:
This role is for a Senior Associate Analyst to join our Dispute Resolution team. The successful candidate will be responsible for analysing disputed card transactions, identifying opportunities for recovery and mitigation of losses, and documenting and resolving claims.
Main Responsibilities:
- Analyse complex data sets to identify trends and areas for improvement
- Develop and implement strategies to reduce chargeback losses
- Collaborate with internal stakeholders to resolve disputes and improve customer satisfaction
- Work with clients to collect and document information required for dispute resolution
- Ensure all disputes are handled in accordance with regulatory requirements
Requirements:
- High-level understanding of Visa and MasterCard rules and regulations related to debit and credit card transactions
- End-to-end knowledge of the dispute resolution process
- Minimum 2-3 years' experience in a similar role
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
What We Offer:
- A competitive salary range of $80,000 - $110,000 per annum, depending on experience
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The chance to work with a leading bank in Australia
Qualifications:
Bachelor's degree in a relevant field, such as business or finance
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