Lead Business Systems Analyst
4 weeks ago
Job Title: Lead Business Systems Analyst
About the Role:
The Lead Business Systems Analyst position is a key role within Epsilon, requiring a highly organized and experienced professional to lead our business systems initiatives. As a Lead Business Systems Analyst, you will be responsible for leading new multi-channel client installations and integrations, client solution scoping calls, and solution design, scope, and spec document creation.
Key Responsibilities:
- Leading new multi-channel client installations and integrations
- Leading client solution scoping calls and other meetings
- Documenting end-to-end solutions for client and development teams
- Solution design, scope, and spec document creation
- Working with custom development teams to ensure accurate and on-time delivery of solutions
- Creating project plans and managing to project plans
- Validating and testing platform setup and configurations
- Writing test plans for custom solutions
- Validating and testing custom solutions and reports
- Providing weekly reports for project status to client and internal teams
- Primary escalation contact for platform configuration issues
Requirements:
- 8+ years of related experience
- Excellent written and verbal communication skills
- Strong negotiation skills
- Strong time management skills
- Detail-oriented, able to multi-task and prioritize
- Strong active listening skills
- Self-starter with a strong initiative
- Advanced knowledge of Microsoft Word, Excel, and PowerPoint
- Intermediate SQL skills and ability
- Ability to interpret project plans
- Excellent technical aptitude
- Experience in managing direct reports (added advantage)
- Experience in Loyalty platforms (added advantage)
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