Lead Business Systems Analyst

4 weeks ago


Bengaluru, Karnataka, India Epsilon Full time

Job Title: Lead Business Systems Analyst

About the Role:

The Lead Business Systems Analyst position is a key role within Epsilon, requiring a highly organized and experienced professional to lead our business systems initiatives. As a Lead Business Systems Analyst, you will be responsible for leading new multi-channel client installations and integrations, client solution scoping calls, and solution design, scope, and spec document creation.

Key Responsibilities:

  • Leading new multi-channel client installations and integrations
  • Leading client solution scoping calls and other meetings
  • Documenting end-to-end solutions for client and development teams
  • Solution design, scope, and spec document creation
  • Working with custom development teams to ensure accurate and on-time delivery of solutions
  • Creating project plans and managing to project plans
  • Validating and testing platform setup and configurations
  • Writing test plans for custom solutions
  • Validating and testing custom solutions and reports
  • Providing weekly reports for project status to client and internal teams
  • Primary escalation contact for platform configuration issues

Requirements:

  • 8+ years of related experience
  • Excellent written and verbal communication skills
  • Strong negotiation skills
  • Strong time management skills
  • Detail-oriented, able to multi-task and prioritize
  • Strong active listening skills
  • Self-starter with a strong initiative
  • Advanced knowledge of Microsoft Word, Excel, and PowerPoint
  • Intermediate SQL skills and ability
  • Ability to interpret project plans
  • Excellent technical aptitude
  • Experience in managing direct reports (added advantage)
  • Experience in Loyalty platforms (added advantage)


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