Experienced Geospatial Support Specialist

5 hours ago

Anantapur, Andhra Pradesh, India beBeeGeospatial Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Overview

We are seeking an experienced Geospatial Analyst to support our strategic and key enterprise customers and build relationships for continued engagement.

As a Senior Analyst, you will actively engage and provide solutions, addressing technical issues reported by customers.

You will work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture and be ready to travel to customer locations with short notice.

  • Act as a subject matter expert in handling Geospatial data management and usage.
  • Identify, understand, and articulate solutions to customer issues by means of Web GIS knowledge including installation, usage, configuration, and performance of ArcGIS Enterprise and Enterprise Geodatabase.
  • Coordinate and deliver Product trainings to customers over remote and onsite.

Key Responsibilities:

  • Provide high-quality technical support and customer service to end users through effective communication, problem solving and analytical approach over remote and at onsite customer location.
  • Manage the ArcGIS Enterprise Health and Performance, scheduled backup monitoring etc.
  • Maintain SOPs for managing customer environments and document comprehensive case resolution steps, suggestions, and workaround solutions.
Requirements
  • Excellent in customer communication, management, and presentation skills.
  • Establish trust and relationship with Users and act as a GIS SME for the customer.
  • Experience with Esri software and strong problem solving and analytics skills in addressing and resolving technical issues of ESRI mainly ArcGIS Enterprise (ArcGIS Server, ArcGIS Enterprise Portal, ArcGIS Data Store, Geoevent Server, GeoAnalytics Server, Image Server), ArcGIS Desktop, ArcGIS Online, and ArcGIS Runtime and Field Apps.
Desirable Experience
  • Background in software support or technical customer service with direct end user contact
  • Hands on experience in working with Enterprise Geodatabases, Versioning, Replication and Installation, Configuration, and performance tuning.

The ideal candidate will have excellent written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency.

Also, we expect that you will have a clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, geocoding, backup, health checks and performance monitoring.

Additionally, it is beneficial if you have expertise in Windows and/or Linux system architecture concepts and systems administration.

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