Senior IT Support Specialist

16 hours ago

Anantapur, Andhra Pradesh, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: Senior IT Support Specialist

Job Description:

We are seeking a skilled and experienced Senior IT Support Specialist to join our global team. As a key member of our End User Services & Solutions organization, you will play a pivotal role in delivering high-quality, end-to-end IT support to our users worldwide.

As a senior technical resource and trusted problem solver, you will be responsible for resolving complex issues and elevating the overall performance of our Service Desk by modeling excellence in execution, documentation, and customer care.

Required Skills and Qualifications:
  • 3+ years of experience in a technical support or service desk environment
  • Strong understanding of Windows operating systems, enterprise software, and end-user hardware
  • Proficient with Microsoft 365 (Outlook, Teams, Excel, SharePoint) and remote troubleshooting tools
  • Experience with Active Directory, account administration, and access troubleshooting
  • Solid foundational networking knowledge (DNS, DHCP, VPN, IP troubleshooting)
  • Excellent documentation, organizational, and ticket-handling skills
  • Effective communicator with the ability to guide and de-escalate users in high-pressure situations
Benefits:

This is an exceptional opportunity to grow your career while making a meaningful impact on our customers. We offer a dynamic and inclusive work environment that fosters collaboration, innovation, and continuous learning.

Others:

You must be available for rotational shifts covering 24x7 operations, including nights, weekends, and holidays. You will be expected to take initiative in knowledge sharing and continuous improvement activities, committed to ongoing professional development and system/process training.

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