Client Success Specialist

21 hours ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 20,00,000
Job Overview

The Customer Success Team plays a pivotal role in building strong relationships with clients. As a key member of this team, you will serve as the primary link to our clients, ensuring seamless communication and exceptional service throughout every stage.


Main Responsibilities
  • Client Relationship Management: Foster trust-based relationships through regular communication, attentive support, and a focus on understanding client requirements.
  • Proactive Problem Solving: Act as the primary point of contact for client queries, concerns, and escalations, resolving issues quickly and ensuring complete client satisfaction at every stage.
  • Exceptional Customer Service: Deliver a seamless and positive client experience by anticipating needs, providing timely updates, and going the extra mile to exceed expectations.
  • Order Coordination: Coordinate end-to-end order processing from receipt to delivery by collaborating with internal teams and ensuring client requirements are met.
  • Data & Documentation: Maintain accurate records of orders, delivery schedules, and job status; ensure all documentation is complete and updated.
  • Escalation Handling: Resolve operational issues quickly, coordinating with sales, production, and logistics to ensure prompt closure.
  • Reporting & Follow-Up: Generate daily/weekly reports on order status, pending deliveries, and collections using Excel and other tools.

Requirements
  • Communication Skills: Excellent verbal and written communication skills with a customer-first mindset.
  • Problem-Solving Skills: Excellent problem-solving and conflict-resolution skills.
  • Attention to Detail: High attention to detail, process-oriented, and well-organized.
  • Priority Management: Ability to manage multiple priorities and work effectively under pressure.
  • Microsoft Office Skills: Strong Microsoft Office skills, especially Excel, with the ability to manage large data sets, create trackers, reports, and pivot tables efficiently.

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