
Outbound and Inbound Collections Specialist
2 weeks ago
We are seeking a highly motivated professional to play a vital role in our 3rd Party Collections Process. The successful candidate will be responsible for handling outbound and inbound calls, following up with customers on overdue accounts, and maintaining accurate records of customer interactions.
This is an excellent opportunity for individuals with a background in international BPO voice processes, particularly those who have experience in collections or customer support.
- Key Responsibilities:
- Handle outbound and inbound calls in line with client policies.
- Follow up with customers on overdue accounts in a professional manner.
- Maintain accurate records of customer interactions and payment commitments.
- Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service).
- Strong command of spoken English with a neutral accent.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to handle pressure and meet targets in a fast-paced environment.
- Flexible to work in rotational shifts.
The ideal candidate will possess strong communication and negotiation skills, as well as the ability to work effectively in a team environment. If you are a motivated individual with a passion for collections, we encourage you to apply for this exciting opportunity.
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