Voice Quality Assurance Professional

11 hours ago


Bellary, Karnataka, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000
International Voice Quality Assurance Specialist

Job Overview:

We are seeking a highly skilled International Voice Quality Assurance Specialist to join our team. As a key member of our organization, you will be responsible for monitoring and evaluating inbound/outbound calls based on defined quality parameters.

Key Responsibilities:

  • Monitor and evaluate call quality to ensure compliance with established standards.
  • Provide constructive feedback to agents to improve their performance.
  • Identify gaps in communication, process adherence, and customer handling.
  • Develop and maintain quality reports and analysis for leadership.
  • Support process improvement initiatives to drive customer satisfaction.

Qualification Requirements:

  • A graduate degree in any stream is required.
  • Minimum 1-3 years of experience as a quality analyst in an international voice process is necessary.

Benefits:

This role offers the opportunity to work in a dynamic environment, where you can make a significant impact on our organization's success. You will have the chance to develop your skills and expertise, while contributing to the delivery of high-quality services to our customers.



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