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Quality Assurance Specialist

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Bellary, Karnataka, India beBeeQuality Assurance Full time ₹ 4,00,000 - ₹ 5,00,000

Job Overview

The Quality Assurance Associate plays a pivotal role in ensuring quality standards, accuracy and compliance as per predefined checklist. This position requires an understanding of legal documentation.

Responsibilities:

  • Collaborate with teams to ensure quality compliances and processing accuracy for daily operations.
  • Audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources.
  • Ensure random audits to check documentation around Bankruptcy Claimants.
  • Perform random sample checks on communication sent/received to/from Trustees.
  • Review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
  • Become proficient in Standard Operating Procedures (SOPs) and training materials.
  • Report out to supervisor and business with requisite analytics & inferences.

Requirements:

  • Bachelor's degree in any field (preferably in Law/ BBA or commerce).
  • 2 - 4 Years of experience in a multinational corporation.
  • Project management experience or certifications are highly desirable.
  • ISO 9001 certification is preferable.

Skill Set:

  • Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook.
  • Experience in quality audits of legal documents/ email communications.
  • Strong data analysis capabilities, with an eye for detail to identify errors.
  • Exceptional written and verbal communication skills.
  • Analytical problem-solving skills for addressing complex issues.
  • Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.

Personal Qualities:

  • Strong problem-solving skills, with a solution-oriented mindset.
  • Ability to handle confidential information with discretion.
  • Strong interpersonal and customer service skills.
  • Keen attention to detail, anticipating potential challenges and addressing them proactively.
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