
Residential Services Director
4 days ago
The role of a Housekeeping Manager is multifaceted, encompassing the overall management and coordination of housekeeping services within a hotel or hospitality establishment. This critical position requires an individual who can deliver exceptional results in a fast-paced environment while maintaining a high level of quality and customer satisfaction.
Key Responsibilities:
- SUPPORT THE SMOOTH OPERATION OF THE HOUSEKEEPING DEPARTMENT, ENSURING GUESTS RECEIVE UNPARALLELED SERVICE AND EXPERIENCE.
- ENSURE PROACTIVE EFFORTS ARE MADE TO IMPROVE GUEST SATISFACTION AND COMFORT, RESPONDING TIMELY AND POSITIVELY TO GUEST ENQUIRIES AND ISSUES.
- EFFECTIVELY DELIVER ON PLANS AND OBJECTIVES, ACHIEVING KEY HOUSEKEEPING INITIATIVES AND HOTEL TARGETS.
- LEAD THE HOUSEKEEPING TEAM WITH VISION, FOSTERING A CULTURE OF GROWTH, DEVELOPMENT, AND PERFORMANCE WITHIN THE DEPARTMENT.
- ENSURE COMPLIANCE WITH ALL LEGISLATIVE REQUIREMENTS, IMPLEMENTING DUE DILIGENCE AND BEST PRACTICE PROTOCOLS FOR INTERNAL AND EXTERNAL AUDITS.
Requirements:
- Demonstrated experience in housekeeping with excellent problem-solving skills.
- Exceptional managerial abilities with a hands-on approach and lead-by-example work style.
- CORPORATE VALUES: PERSONAL INTEGRITY, COMMITMENT TO EXCEPTIONAL GUEST SERVICE, AND PASSION FOR THE HOSPITALITY INDUSTRY.
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