Sales Performance Evaluator

1 week ago

Kottayam, Kerala, India beBeeAnalytical Full time ₹ 10,00,000 - ₹ 15,00,000

Job Summary:

We are seeking a meticulous and analytical sales performance evaluator to monitor and assess daily sales calls made by our tele-calling team. This role is pivotal in maintaining high communication standards, improving customer interactions, and providing actionable feedback to drive conversions and enhance customer experience.

  • Main Responsibilities:
  • Listen to and evaluate daily sales calls against defined quality parameters.
  • Assess performance on elements such as tone and voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
  • Maintain detailed evaluation reports and scorecards for each sales call.
  • Share constructive feedback and improvement recommendations with telecallers and team leaders.
  • Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
  • Collaborate with training and sales managers to develop quality benchmarks and coaching initiatives.

Requirements & Skills:

  • A bachelor's degree in business, communications, or a related field is preferred.
  • Prior experience in sales call auditing, telecalling, or sales training is highly desirable.
  • Strong communication and analytical skills with a keen eye for detail.
  • Ability to provide objective, actionable feedback for performance improvement.
  • Familiarity with CRM and call monitoring tools is beneficial.

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