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Job Summary:

Key Account Professional:

  • Maintain high client satisfaction through regular communication and timely issue resolution.
  • Build long-term relationships with clients to encourage repeat business and enhance loyalty.
  • Drive CSAT/NPS surveys and implement feedback-driven improvements.
  • Identify upselling and cross-selling opportunities within existing accounts.
  • Align client objectives with company offerings to maximize account potential.
  • Achieve revenue growth targets through strategic account development.
  • Ensure timely and accurate project delivery as per client expectations.
  • Coordinate with internal teams to manage project deliverables efficiently.
  • Monitor progress and proactively address risks, delays, or bottlenecks.
  • Maintain clear and updated records of client interactions, meetings, and project details.
  • Submit reports, trackers, and client updates in a timely manner.
  • Comply with internal documentation protocols and audit requirements.
  • Participate in quarterly business reviews and strategic account planning.
  • Share insights from client interactions and industry trends to support decision-making.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office applications.
  • Ability to maintain confidentiality and handle sensitive information.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.