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Job Description

As a Branch Manager, you will oversee all aspects of branch operations, including sales, customer service, and staff management. Your primary goal is to drive business growth by identifying opportunities for upselling, cross-selling, and expanding the bank's products and services. You will also focus on building and maintaining strong customer relationships, creating a positive and customer-centric environment within the branch.

A key aspect of this role is to manage the daily operations of the branch, ensuring smooth and efficient functioning. This includes overseeing staff performance, providing guidance, and conducting performance reviews. You will also be responsible for ensuring compliance with bank policies, procedures, and regulatory guidelines.

Additionally, you will motivate and inspire the branch team to achieve business goals. This involves providing coaching and mentorship to branch staff, fostering a positive and collaborative work environment. You will also be responsible for maintaining the safety and security of bank and customer assets.

Key Responsibilities:
  1. Sales and Business Development:
  • Drive revenue generation through sales of various banking products and services.
  • Identify and capitalize on cross-selling and upselling opportunities.
  • Acquire new customers and deepen relationships with existing ones.
  • Meet and exceed sales targets for liabilities, retail assets, and other banking products.
Customer Relationship Management:
  • Provide excellent customer service and ensure customer satisfaction.
  • Handle customer inquiries and resolve issues effectively.
  • Build and maintain strong relationships with both retail and corporate clients.
Branch Operations and Management:
  • Manage the daily operations of the branch, ensuring smooth and efficient functioning.
  • Oversee staff performance, provide guidance, and conduct performance reviews.
  • Ensure compliance with bank policies, procedures, and regulatory guidelines.
Team Leadership:
  • Motivate and inspire the branch team to achieve business goals.
  • Provide coaching and mentorship to branch staff.
  • Foster a positive and collaborative work environment.
Risk Management and Compliance:
  • Ensure adherence to all relevant banking regulations and internal policies.
  • Identify and mitigate potential risks associated with branch operations.
  • Maintain the safety and security of bank and customer assets.