Global Customer Service Representative

2 days ago

Mysore, Karnataka, India beBeeSupport Full time ₹ 3,24,000 - ₹ 4,20,000
Customer Support Role Overview

As a customer support professional, you will be responsible for delivering high-quality service to our global customer base.

Our ideal candidate is a self-motivated and passionate individual who excels in providing exceptional customer support.

Job Responsibilities:
  • Handle international customer calls efficiently and professionally, ensuring timely resolution of customer issues.
  • Understand customer needs and provide appropriate solutions, leveraging your analytical skills to troubleshoot complex problems.
  • Follow established call handling protocols and maintain call quality standards, adhering to performance targets for customer satisfaction, call handling time, and resolution.
  • Maintain accurate and detailed records of interactions, facilitating effective communication and knowledge sharing within the team.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse cultural backgrounds.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively in resolving customer issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Highly organized and detail-oriented, with the ability to maintain accurate records and meet performance targets.
Benefits:

The selected candidate will have the opportunity to grow and develop their skills in a dynamic and supportive environment, with access to ongoing training and development opportunities.

Join us in delivering exceptional customer support and making a positive impact on our global customer base.

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