IT Infrastructure Technical Specialist
3 days ago
About the Role:
We are seeking a highly skilled IT Infrastructure Technical Specialist to join our team at Dotflick Solutions. As an integral part of our IT department, you will be responsible for ensuring the smooth operation of our IT hardware and software across multiple sites.
Main Responsibilities:
- Install and configure computer hardware, operating systems, and applications to meet business needs.
- Maintain and monitor computer systems and networks to ensure optimal performance.
- Troubleshoot system and network problems and diagnose hardware or software faults to minimize downtime.
- Regularly test and maintain the IT infrastructure to ensure it aligns with industry standards.
- Provide remote support to users as needed to resolve technical issues promptly.
- Maintain accurate documentation of IT inventory to facilitate effective asset management.
- Support the roll-out of new and upgraded applications to ensure seamless integration.
- Set up new user accounts and profiles, handle password and domain issues, and respond to end-user calls within agreed time limits.
- Prioritize and manage multiple open cases simultaneously to maximize productivity.
- Collaborate with vendors and OEMs for warranty/after-sales service and other technical requirements.
- Understand and adhere to SLA and Compliance to ensure quality service delivery.
- Maximize hardware and software use by training users, interpreting instructions, and answering questions to enhance user adoption.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 3 years of experience in IT infrastructure support.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work under pressure and prioritize tasks effectively.
Salary Range: $80,000 - $120,000 per year.
Location: [Insert Location]
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