Senior Network Technical Specialist

2 days ago

Bengaluru, Karnataka, India beBeeWan Full time ₹ 15,00,000 - ₹ 24,00,000
Network Performance Specialist

This role involves proactively managing and monitoring network performance on customers' networks, round the clock. The goal is to meet customers' Service Level expectations.

Key Responsibilities
  • Technical support and troubleshoot network platform issues, including alarm and KPI monitoring, proactive and reactive investigation, diagnosis, and communication of event status and coordination of root cause analysis.
  • Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs).
  • Conduct root cause analysis on network faults.
  • Effectively manage ISPs and equipment vendors.
  • Articulate well with customer technical and management staff on network issues, such as fault reporting, status updating, and handling escalation.
  • Act as a single point of contact (SPOC) to AT&T customers for problem reporting.
  • Perform problem isolation and resolution, including verifying AT&T services, working with ISPs for circuit-related issues, and carrying out internal and external escalation.
Requirements
  • Diploma in Information Technology, Computer Engineering, Telecommunications, or equivalent.
  • Minimum 4-6 years of related experience in the telecommunications industry and general knowledge in WAN.
  • CCNA certification required, CCNP preferred, other certifications optional.
  • Extensive hands-on experience in managing WAN networks and Cisco routers, switches, strong technical knowledge in WAN, LAN networking.
  • Good understanding of network, transport protocols, technologies, such as TCP/IP, SNMP, METRO-E, GIG-E, SINGLE/MULTI MODE FIBER CABLE TERMINATION MANAGEMENT, E1, DS3, etc.
  • Independent, self-driven, highly customer-focused, good interpersonal skills, and ability to work well in a big team.
  • Excellent command of spoken and written English.
  • Excellent knowledge of WAN, LAN, IT infrastructure, and hosting to manage IT operations.

The daily operation is mainly on phone and computer systems. Able to attend shift work as per the roster developed by supervisor.

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