Senior IT Support Specialist

2 weeks ago

Delhi, Delhi, India beBeeEngineer Full time ₹ 15,00,000 - ₹ 21,00,000

Are you a seasoned IT professional looking for a new challenge? We have an exciting opportunity for a Senior Desktop Support Engineer to join our team This is a unique chance to leverage your skills and experience in maintaining the functionality and reliability of an organization's IT environment.

Key Responsibilities:
  • Administer Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop infrastructure, including user provisioning and issue resolution.
  • Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitor and respond to incidents, providing guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting video conferencing solutions.
  • Address network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for external file sharing platforms and mobile devices.
Requirements:
  • Bachelor's degree in computer science or related field (preferred).
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent problem-solving and customer service skills.
  • Ability to work independently and prioritize tasks effectively.
  • Certifications: MS-900, MS-700, AZ-900, Nexthink Fundamentals.

What You'll Get:

A competitive compensation package, opportunities for growth and development, and a collaborative work environment.

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