Effective Complaints Management Specialist

4 days ago


Chennai, Tamil Nadu, India beBeeComplaintsManagement Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title

The primary objective of this role is to handle complaints effectively and efficiently.

  1. Initial Analysis: The individual will analyze each complaint on its merits, considering relevant factors and circumstances.
  2. Collaboration with Teams: This involves coordinating with various business verticals to ensure seamless communication and efficient complaint resolution.
  3. Reply/Defence Statement: The person will prepare a reply or defence statement based on feedback received from different locations, ensuring that it is well-reasoned and effective.
  4. Enquiries and Hearings: They will respond to enquiries through personal hearings or queries for reopened cases, maintaining open communication channels.
  5. Compliance: It is essential to ensure compliance with the advisory/orders passed by the Authority, upholding the organization's commitment to regulatory requirements.
Key Requirements
  • Drafting and Communication Skills: Excellent drafting and communication skills are mandatory for success in this role.
  • Language Proficiency: Language proficiency in English and Hindi is required.


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