ECommerce Content Manager

Job Description:

• Purpose and overall relevance for the organization includes leading a team of content promotions operations specialists to manage various campaign launches across multiple countries in Emerging Markets.
• The ideal candidate will plan content promotion operations tasks well in advance, execute them on time, both individually and as a team member.
• They must ensure on-time in-full execution of digital campaigns in terms of content publishing promotions on all digital channels including web apps.
• Responsibilities include executing content briefs, web/app configurations for local brand commercial campaigns experiences via content management system and commerce platform.
• Candidates will create and manage cart promotions vouchers to support commercial campaigns B2B partnership.
• Another key responsibility is executing hype draws and waiting room mechanics on flagship app and Confirmed app to support customer signups and increase in demand and sell-through rate.
• The successful candidate will ensure quality of delivery for local activations to guarantee that deliverables meet the brief and agreed scope.
• Collaboration with master data teams will be essential to verify campaign product listing pages and tag PDP callouts on relevant articles.
• Supporting CRM Operations for certain countries involves managing email communications to customers.
• Contribution to the implementation of success KPIs to ensure that digital activations are optimized based on results and insights is required.
• Quick resolution of campaign/promotion/content publishing issues in a timely manner is necessary.
• Providing continuous transparency on the status of activations to key stakeholders is vital.
• Identifying opportunities for content automation and overall process optimization is an essential aspect of this role.
• Supporting global product teams with feedback on CMS feature rollouts and providing inputs on new enhancements and automations is necessary.
• Maintaining a smooth customer journey on all our digital channels for all campaign launches is crucial.

Required Skills and Qualifications:

• A degree with focus on Business Administration, Communication, IT, or related areas, or an equivalent combination of education and experience is required.
• At least 7+ years of experience working within an eCommerce environment is necessary.
• Experience in managing the implementation/running of campaign delivery organizations is essential.

Key Relationships:

• Country/Cluster Digital Activation teams
• EM eCom Consumer Experience team
• EM Digital Activation team
• EM Master Data Management team
• EM Platform Ops team
• EM CRM Membership teams
• EM Strategy Programs
• EM Analytics
• Global Product teams

Knowledge, Skills, and Abilities:

• Soft-Skills: Good team management and stakeholder management skills, good communication skills, comfortable presenting to stakeholders at various organizational levels both in person and remotely.
• Affinity with Brand Marketing content delivery needs, solutions, and processes.
• Ability to handle ambiguity and untangle complex situations into actionable activities.
• High resilience and solution-oriented attitude.
• Hard-Skills: Understanding of technical and creative aspects of digital and mobile.
• Comfortable working with enterprise-level platforms and technologies like Content Management System, Salesforce Commerce Cloud (SFCC) or similar platforms.
• Knowledge of digital IT products and capabilities.
• Fluent in English both verbally and written.
• Ability to work with and know-how of JIRA project.

Courage:

Speak up when you see an opportunity; step up when you see a need.

Ownership:

Pick up the ball. Be proactive, take responsibility, and follow through.

Innovation:

Elevate to win. Be curious, test, and learn new and better ways of doing things.

Teamplay:

Win together. Work collaboratively and cultivate a shared mindset.

Integrity:

Play by the rules. Hold yourself and others accountable to our company's standards.

Respect:

Value all players. Display empathy, be inclusive, and show dignity to all.