IT Operations Support Engineer Position

2 days ago

Kottayam, Kerala, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Production Support Specialist

We are seeking an experienced production support engineer to join our team. The successful candidate will be responsible for managing and overseeing production systems during night shifts, ensuring smooth operations and prompt response to incidents.

The ideal candidate will have a strong background in IT operations support with expertise in managing Linux-based systems, DC/DR switch & failovers, and Control-M. Additionally, they should have excellent communication and collaboration skills, as well as the ability to work independently and make critical decisions during the night shift.

Key Responsibilities:

  • Manage and oversee production systems during night shifts, ensuring smooth operations and prompt response to incidents.
  • Execute End-of-Day (EOD) and Beginning-of-Day (BOD) job processes, ensuring timely and accurate completion.
  • Coordinate DC and DR failover activities, ensuring the availability and reliability of critical systems.
  • System patching activities, ensuring that all systems are up-to-date with the latest security and functionality updates.
  • Collaborate with different teams, including development, infrastructure, and support teams, to address and resolve production issues efficiently.
  • Prepare and share comprehensive periodic status reports detailing the performance, incidents, and improvements made during the week.
  • Manage and administer Linux-based systems, ensuring optimal performance, security, and availability.
  • Evaluation and performance optimization of the system.
  • Collaboration with software vendors and OEMs.

Requirements:

  • 6+ years of experience in handling financial critical system operation for exchange, clearing corporation, or banking industry.
  • Expertise with EOD/BOD job handling and managing DC, DR failover activities.
  • System patching processes and coordination with different teams.
  • Knowledge and hands-on experience in managing Linux systems.
  • Basic understanding of database systems (DB2).
  • Excellent communication and collaboration skills.
  • Ability to work independently and make critical decisions during the night shift.
  • Dedication towards duties and responsibilities and taking initiatives.
  • Team building and leadership.

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