
Windows Consumer Products Support Expert
6 days ago
Job Opportunity:
Windows Support Specialist
About the Role:
- This is an exciting chance to work with Microsoft's consumer products and deliver exceptional support via chat.
Key Responsibilities:
- As a key point of contact, you will be assisting customers seeking assistance with Microsoft Windows & O365 issues.
- Provide fast, clear, and effective solutions through chat support.
- Create a positive experience by showing empathy and patience while troubleshooting.
- Use your technical expertise to diagnose and resolve complex problems.
Requirements:
- Typing speed of 35 WPM or higher (mandatory)
- Prior experience in technical support via chat in Business to Customer
- Excellent written and verbal communication skills
- Any Graduate or Postgraduate degree with Degree Certificate and Consolidated Marksheet required
- Hands-on experience troubleshooting Microsoft Windows & O365 queries
- Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
- Strong problem-solving skills and ability to thrive in a fast-paced environment
- Patience, empathy, and a customer-first mindset
Interview Details:
Attendees will be announced separately. Time: 10:00 AM - 01:00 PM. Venue: Infosys BPM Office, Gachibowli Hyderabad. Please bring updated resume, two valid photo ID proofs, and original education documents for verification.
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