Insurance Policy Service Coordinator

1 week ago

Vijayawada, Andhra Pradesh, India beBeeServicing Full time ₹ 40,00,000 - ₹ 85,00,000

Life Insurance Policy Servicing Position

We are seeking a highly skilled and detail-oriented individual to assume responsibility for processing post-issue service requests, maintaining policy records, and collaborating with internal teams to ensure exceptional service quality. The successful candidate will be a key member of our servicing team and will be responsible for supporting audits and regulatory compliance activities by providing accurate documentation and timely responses.

About the Role:

  • Key Responsibilities:
    • Process post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates in accordance with established standard operating procedures.
    • Maintain and update policy records in administration systems, adhering to standard operating procedures and ensuring accuracy and attention to detail.
    • Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality is consistently met.
    • Research and resolve escalated issues or incomplete transactions related to policy servicing, ensuring that all necessary actions are taken in a timely manner.
    • Ensure service levels and turnaround times are met according to SLA requirements.
  • Requirements:
    • Graduation in any stream; Commerce Graduate preferred.
    • 1+ year of working experience (Life insurance domain) that required a focus on quality, including attention to details, accuracy, and accountability for your work product.
    • Experience in a professional/office-related environment that required regular scheduled shifts.
    • Effective English business communication skills required to exchange information with clients.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.

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